firms

Covid travel test firms on UK government list refusing to give refunds | Healthcare industry

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Companies included on the government’s approved Covid-19 travel test provider list appear to be flouting consumer law by refusing to refund customers for unfulfilled orders, according to dozens of travellers who have contacted the Guardian.Boots is among the firms whose terms and conditions state that orders for tests are non-refundable even if they fail to … Read more

UK watchdog calls for much tougher vetting of Covid PCR test firms | Travel & leisure

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The consumer watchdog has called for much tougher government vetting of private companies selling Covid-19 tests to travellers, following revelations about poor service from “rogue” operators that it said had resulted in a lottery for customers.The Competition and Markets Authority (CMA) said the market for PCR tests, in which private businesses apply for inclusion on … Read more