Inaccurate and missing COVID records cause delays with vaccine certificates



As Victoria reopens and many venues and workplaces require proof of vaccination to operate in the new “vaccinated economy”, some people are being locked out due to inaccurate immunisation records.Key points:The Victorian Department of Health says about 10,000 people have reported missing or inaccurate COVID-19 immunisation dataServices Australia says vaccine providers have up to 10 days to record vaccinations on the Australian Immunisation Register (AIR)Anyone with missing vaccination records who received their vaccine from a GP or pharmacy is urged to contact the provider and ask them to update the AIRFrom Friday, the first changes to the state’s roadmap out of COVID come into effect. From 6:00PM as restrictions ease, the borders between regional Victoria and Melbourne will lift and more social gatherings will be allowed.But while most fully vaccinated Victorians will be able to enjoy the state’s measured reopening, some have not been given the green light.Tiffany Day arranged for her family to be vaccinated by booking their appointments and setting up their COVID-19 vaccine certificates, but her brother’s vaccination record has not yet updated to reflect his immunisation.Vaccine providers are responsible for recording COVID-19 vaccination on the Australian Immunisation Register (AIR). From Friday, most businesses across Victoria will be checking vaccine certificates.(Shutterstock: Viacheslav Lopatin)While the AIR is managed by the Commonwealth, a spokesperson for the Victorian Department of Health said the department has been collecting information on missing vaccine records to assist the Commonwealth if errors appear on the AIR.The department spokesperson said about 10,000 people have reported missing or inaccurate MyGov data using the department’s missing immunisation history form.However, the immunisation history form can only be submitted by Victorians who received their vaccinations at government-run vaccination hubs. For people such as Ms Day’s brother Steve, who received his vaccination at a GP clinic in Ballarat eight days ago, the only course of action is to contact the vaccination provider and prompt them to send the record to the AIR.Ms Day said when she contacted the GP Clinic they could not say when her brother’s vaccine record would appear on the AIR. Missing NSW COVID vaccination records blamed on ‘system error’The Australian Immunisation Register has said there have been problems with the records.Read more”That doesn’t really help our situation when we’re being rejected from places because we don’t have the proof that we’ve had the vaccination,” Ms Day said.”We have a dinner booked for tomorrow night and at this stage he’s not going to be able to come.” Ms Day said she did not understand what the delay could be as the rest of the family’s COVID-19 vaccination record appeared almost immediately on their immunisation history form in MyGov. LIVE UPDATES: Read our blog for the latest news on the COVID-19 pandemicServices Australia General Manager Hank Jongen said vaccination providers should record people’s vaccinations on the AIR within 24 hours, but they have up to 10 days.Vaccine certificates explainedThe government will test its proof of vaccination systems in the coming weeks ahead of a statewide jab requirement at many venues.Read moreMr Jongen said anyone who was having trouble finding a solution with their provider could call the AIR on 1800 653 809.Another Ballarat mother attempting to find her 21-year-old son’s record of vaccination is concerned because he requires the certificate for work.The mother has filed the missing immunisation history form, but was told it could take up to 10 days to resolve.It comes as NSW has introduced a new law stopping people from using fake vaccine certificates.What you need to know about coronavirus:Loading form…



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